Exclusive interview with Conrad Bergwerf, Managing Director of the Paradisus Palma Real and Paradisus Punta Cana properties, in the Dominican Republic.
Conrad Bergwerf has almost twenty years of experience in the luxury hospitality industry and has won a number of prestigious awards. As General Manager of Hotel Gran Meliá Jakarta, Mr. Bergwerf was recognized by the Comité de Turismo de Asociación de Naciones del Sudeste Asiático (ASEAN), in addition to receiving a nomination by the government for the best hotel in the country. Mr. Bergwerf also served as the General Manager of Melia and Paradisus resorts and hotels in Cancun, Jakarta, Vietnam, Costa Rica and Punta Cana.
About the properties:
Both resorts are 5-star all-inclusives. Paradisus is the the all-inclusive luxury brand of Meliá Hotels International.
Paradisus Palma Real is a 554-suite all-inclusive resort that offers a signature adults-only Royal Service program with personal butler service, private beach and pool areas, and Family Concierge service. The resort also offers an abundance of water sports activities, horseback riding excursions, four tennis courts, three pools, Kids’ Club, six gourmet restaurants, and a full-service spa.
Paradisus Punta Cana is a luxury all-inclusive resort situated among white-sand beaches and beautiful blue waters in the easternmost province of the Dominican Republic. The resort offers an array of chic suite accommodations and exclusive offerings for guests creating a distinct and memorable vacation experience including seven swimming pools, 12 restaurants and a full service, signature YHI Spa.
What does Meliá Hotels International brand represent?
Across four continents it’s the number 1 vacation destination world wide; in Spain it’s the number 1 hotel chain, it’s number 2 in Europe, and world wide it’s number 10 – this all speaks how successful it has become.
Does the Paradisus Palma Real and the Paradisus Punta Cana properties have a philosophy?
Yes, they do… “Its he pure freedom of just to be…” and this speaks for itself.
Can you share what makes Paradisus Palma Real unique?
Paradisus is unique in that every single aspect has been thoughtfully and precisely created to deliver an unparalleled experience for all the senses. Your senses will be fully engaged in all respects.
The Family Concierge at the Paradisus Palma Real has had a recent $12 million renovation which includes 42 deluxe suites, with ocean or partial ocean views, some suites have Jacuzzi’s on the balcony — there is lots of marble, an elegant bathtub (separated by a white diaphanous curtain), has VIP check-in, private pool, exclusive restaurant, butlers, and a lounge with a nonstop selection of snacks and juices.
The Family Concierge section also has special children’s in-suite amenities including robes and slippers and Kids Camp.
Whom Does Paradisus Palma Real Particularly Appeal to?
Our guests come from:
#1 USA – East Coast and Midwest
We do a lot of “barefoot dinners on the beach”, weddings, proposals, entertain celebraties and Latin American sport celebrities.
You have so many restaurants to choose from, which is your favorite? Do you also have a favorite dish? And a favorite wine?
It usually depends on the time of the day and my mood. Usually, I enjoy seafood. I love Spanish wine, we have many on our wine lists.
How do you keep up with the industry trends and changes in emerging markets and cultural needs of global clients?
I am very focused on this. For example I like playing with the lighting – indirect on the beach and other parts of the resort. I’m also looking at changing the shower lighting. Also, having more open space on the properties, this gives it a nice flow. Using trendy architects to assist us in designing space. Trends start in Asia and I follow a lot of the top designers. Lastly, and the most important is that getting Wi-Fi to go to the beach.
Thank you for taking some time out of your schedule to talk to us and for your wonderful hospitality during our visit to Paradisus Palma Real.